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Trusted by thousands of patients across the UK

Get Expert Foot Advice. Completely Free.

Speak directly with an HCPC registered podiatrist on live chat today — no appointment, no waiting room, no cost.

Find out the exact cause of your foot pain

Get professional clinical advice tailored to your situation

Speak to a specialist you would normally wait weeks to see

No strings attached. Just honest, expert foot health advice from a registered professional.

Why Choose Dr Foot?

Not Sure Which Insole is Right for You?

Most people spend hours researching insoles and still end up guessing. The wrong insole for your foot type can make things worse, not better.

Get It Right First Time

Our HCPC registered podiatrists assess your specific condition, foot type and lifestyle on live chat and tell you exactly which insole is right for you — free of charge, in minutes.

What Our Podiatrists Help With

With clinical expertise in biomechanics, sports injuries and musculoskeletal conditions, our podiatrists give you the same quality of advice you would receive in a private clinic — at no cost.

Get the Right Answer for Your Foot Pain

Speak to an HCPC registered podiatrist on live chat — free, instant, no appointment needed.

The Reality of Foot Pain in the UK

Title

73%

Of people with foot pain never get a formal diagnosis

68%

Of insole buyers choose the wrong product for their foot type

Title

4.2 million

people currently on NHS waiting lists for musculoskeletal conditions

9 in 10

podiatry patients say they wished they sought advice sooner

Skip the waiting room. Get clinical advice in minutes, completely free.

stop guessing. start healing.

the truth about foot pain

Most people suffering from foot, heel, ankle or knee pain have never had it properly assessed. They buy insoles that do not work for their foot type, follow generic advice online and continue the cycle of pain without ever understanding why it started.
A five minute conversation with one of our HCPC registered podiatrists can change that. No appointment. No cost. No waiting.

Today,
You will be speaking with Mr Ghouri.

Mr Ghouri is an HCPC Registered Podiatrist with a Master's degree in the Theory of Podiatric Surgery. The kind of specialist you would ordinarily wait weeks for an appointment to see. Ask him anything about your feet, completely free, right now.

What People Are Saying About Our Free Live Chat

Said they finally understood the root cause of their foot pain after speaking to a podiatrist

95%

Felt more confident choosing the right insole or treatment after their chat

91%

Said they would have paid for this level of advice in a private clinic

88%

Would recommend the free live chat to a friend or family member with foot pain

94%

Expert Reviews & Recommendations

"In over 30 years of clinical practice, I have seen how much damage the wrong footwear and inadequate foot support can do. Our free live chat exists because most people suffering from foot pain simply need the right advice from the right person. That is what we provide."

FAQs

Have questions? We’re hereto help

is the live chat really free?

Yes, completely. No hidden fees, no subscription, no obligation to purchase anything. You speak to a real HCPC registered podiatrist at no cost whatsoever.

who will i be speaking to?

You will be connected with one of our registered podiatrists — qualified, HCPC registered clinicians with specialist expertise in foot, heel, ankle and knee conditions.

how long does the chat take?

Most chats take between five and fifteen minutes. There is no time limit — our podiatrists will take as long as needed to properly assess your situation.

can the podiatrist diagnose me?

The live chat is an advice service, not a clinical diagnosis. Without a physical assessment and full medical history our podiatrists cannot diagnose conditions, but they can give you genuinely useful professional guidance on your symptoms and point you in the right direction.

what kind of questions can i ask?

Anything related to foot health — pain, insole recommendations, footwear advice, what your symptoms might indicate, exercises, or simply whether you need to see someone in person. No question is too simple.

what if i need more than advice?

If our podiatrists feel you need a formal in-person assessment, they will tell you honestly and advise you on the best next steps — whether that is a GP referral, a private clinic or a specific product that may help.

Frequently Asked Questions

Do You Offer Free Shipping?

Yes, we provide free standard shipping on all UK orders over £29.99 For orders under £29.99, a small shipping fee applies, which will be shown at checkout.

What is Your Refund Policy?

Refund Policy

If the product is returned due to packing error, administration error or if the item is faulty you are entitled to a full refund within 28 days. If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges of returning it to us by refunding your return postage costs, we do not supply return envelopes. This does not affect your statutory rights as a consumer.

Incorrectly ordered or unwanted goods must be returned within 28 days to be eligible for a refund. Please note that all products sold within the UK include postage costs however no return carriage refunds can be given for returned, unwanted or incorrectly ordered products. Returned orders must be unmarked and resalable, damaged goods may be subject to a damaged goods fee, qualify for a store credit, or be sent back to you with no refund issued. Refunds are processed within 28 days from receipt at our offices and we will let you know by email when your refund has been processed. Please note only product costs will be refunded and not postage costs also it is the customers responsibility that the order is received back at our offices, it is recommended to return the goods via recorded delivery.

Insoles and Orthotic Modifications

Custom modifications to orthotics/ insoles are not refundable. However if a custom modification has become faulty we will endeavor to repair the item for you within 30 days of date of purchase. All "options" stated on the orthotic/insole pages are classed as modifications and thus are not standard.

Exchanges For exchanges from 30 days from date of purchase please send the product back to our offices for an exchange with a covering note quoting your order number, product required, name and address.To be accepted for exchange, items must be in the original purchase condition including the original packaging, documentation, manuals/inspections and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and attached. All packaging must be unmarked and not defaced in any way. Footwear and insoles must be in their original, unworn condition with no marks or wear and tear visible. Returned merchandise that does not meet these requirements may be subject to a damaged goods fee, qualify for a store credit, or be sent back to you with no refund or exchnage issued. Please note that it is the customers responsibility that the order is received back at our offices, it is recommended to return the goods via recorded delivery. Please allow up to 15 business days for us to receive and process your returned merchandise.

Lost Orders If an item has been shipped and has not arrived after 10 working days (UK mainland), or 15 working days (Europe & Overseas) from the date of dispatch, please contact our customer services team who will initiate an investigation with Royal Mail.

All orders are scanned and bar coded so that they can be tracked during the delivery process. All lost or missing orders are treated very seriously and investigated thoroughly. If an item is not traced a replacement will be dispatched which will require a signature on delivery. If a replacement is unavailable an alternative product or refund will be offered.

By purchasing products and/or services from the Dr Foot, you agree to be bound by and accept the terms and condtions above.

What Does it Mean by "Made By Professionals"

Dr Foot Was Founded by a Consultant Podiatrist harnessing the Knowledge and Information of People with all Kind of Foot Conditions in Order to create the best Insoles Possible.

All of our insoles are Curated by a team of Qualified Podiatrists and Tested on Real Patients in a Clinical Setting to Determine Effectiveness. Only Then are They Released onto our Website for you guys to buy!

Also Note, all our email queries are handled by Qualified Podiatrists in Order to give you the Best Advice Possible!

I'm Not Sure What To Get, Can You Help Me?

Yes, we can! What makes Dr Foot stand out from other companies is that we provide professional advice from registered podiatrists! Just drop us a message on our Live chat or send us through an email!

support@drfootstore.co.uk

How Do I Contact You?

You can contact us via the live chat or you can drop us an email! support@drfootstore.co.uk

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