All our Products are Designed by a Team of Podiatrists with over 20 years of experience!
Quick Shipping
We strive to get your purchases to your doorstep as quickly as possible!
Quality guarantee
We're committed to providing you with high-quality goods, handmaking a large majority of the insoles ourselves!
Customer support
We're here for you anytime. Just send us an email and talk to one of our medical professionals!
Frequently Asked Questions
Yes, we provide free standard shipping on all UK orders over £29.99 For orders under £29.99, a small shipping fee applies, which will be shown at checkout.
Refund Policy
If the product is returned due to packing error, administration error or if the item is faulty you are entitled to a full refund within 28 days. If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges of returning it to us by refunding your return postage costs, we do not supply return envelopes. This does not affect your statutory rights as a consumer.
Incorrectly ordered or unwanted goods must be returned within 28 days to be eligible for a refund. Please note that all products sold within the UK include postage costs however no return carriage refunds can be given for returned, unwanted or incorrectly ordered products. Returned orders must be unmarked and resalable, damaged goods may be subject to a damaged goods fee, qualify for a store credit, or be sent back to you with no refund issued. Refunds are processed within 28 days from receipt at our offices and we will let you know by email when your refund has been processed. Please note only product costs will be refunded and not postage costs also it is the customers responsibility that the order is received back at our offices, it is recommended to return the goods via recorded delivery.
Insoles and Orthotic Modifications
Custom modifications to orthotics/ insoles are not refundable. However if a custom modification has become faulty we will endeavor to repair the item for you within 30 days of date of purchase. All "options" stated on the orthotic/insole pages are classed as modifications and thus are not standard.
Exchanges For exchanges from 30 days from date of purchase please send the product back to our offices for an exchange with a covering note quoting your order number, product required, name and address.To be accepted for exchange, items must be in the original purchase condition including the original packaging, documentation, manuals/inspections and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and attached. All packaging must be unmarked and not defaced in any way. Footwear and insoles must be in their original, unworn condition with no marks or wear and tear visible. Returned merchandise that does not meet these requirements may be subject to a damaged goods fee, qualify for a store credit, or be sent back to you with no refund or exchnage issued. Please note that it is the customers responsibility that the order is received back at our offices, it is recommended to return the goods via recorded delivery. Please allow up to 15 business days for us to receive and process your returned merchandise.
Lost Orders If an item has been shipped and has not arrived after 10 working days (UK mainland), or 15 working days (Europe & Overseas) from the date of dispatch, please contact our customer services team who will initiate an investigation with Royal Mail.
All orders are scanned and bar coded so that they can be tracked during the delivery process. All lost or missing orders are treated very seriously and investigated thoroughly. If an item is not traced a replacement will be dispatched which will require a signature on delivery. If a replacement is unavailable an alternative product or refund will be offered.
By purchasing products and/or services from the Dr Foot, you agree to be bound by and accept the terms and condtions above.
Dr Foot Was Founded by a Consultant Podiatrist harnessing the Knowledge and Information of People with all Kind of Foot Conditions in Order to create the best Insoles Possible.
All of our insoles are Curated by a team of Qualified Podiatrists and Tested on Real Patients in a Clinical Setting to Determine Effectiveness. Only Then are They Released onto our Website for you guys to buy!
Also Note, all our email queries are handled by Qualified Podiatrists in Order to give you the Best Advice Possible!
Yes, we can! What makes Dr Foot stand out from other companies is that we provide professional advice from registered podiatrists! Just drop us a message on our Live chat or send us through an email!
support@drfootstore.co.uk
You can contact us via the live chat or you can drop us an email! support@drfootstore.co.uk
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